VENTIX ONLINE - User Terms and Conditions

Purchase Policy

Ventix Online sells tickets on behalf of promoters, teams, bands,venues and others ( henceforth referred to as "The management" ) which means we do not set the ticket prices, determine access or seating locations. Policies set out by "The management", do not permit exchanges or refunds after a purchase has been made, or for lost, stolen, damaged or destroyed tickets.
Please keep your confirmation email (which is your receipt) in a safe place as this will be used as your ticket at the event unless otherwise stated.  

Tickets purchased via Ventix Online may be subject to a per ticket booking fee that in the event of cancellation is non-refundable.

Occasionally, events are cancelled or postponed by "The management" for a variety of reasons. If the event is cancelled, please contact the event promoter or venue directly for information on receiving a refund. If the event is moved or rescheduled, "The management" may set refund limitations.

Tickets are generally sold through several distribution points, including online, Call Centers, ticket centers and box offices. All distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however Ventix Online does not control this inventory or its availability.

Should you require information regarding a purchase you've made from Ventix Online please contact sales@ventix.co.uk, quoting your order number, this can be found on your emailed receipt.

Ticket Terms and Conditions

Ticket's are issued subject to the Rules and Regulations of the venue, event organiser and promoter. Full details of which are available on request from "The management".

Please check your purchase details on step 4 of the order process before completing the sale as mistakes cannot always be rectified.

It is the responsibility of the purchaser to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavors to notify ticket holders of the cancellation once we have received the relevant authorisation from the event organiser. Please note that we cannot guarantee that ticket holders will be informed of such cancellation before the date of the event.

"The management" reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue, event organiser or promoter. "The management" may on occasions have to conduct security searches to ensure the safety of the patrons.

We regret that tickets cannot be exchanged or refunded after purchase. "The Management" nor Ventix Online cannot be held responsible for any tickets which are lost or stolen. Ventix Online reserves the right to cancel purchases which it reasonably suspects to have been made fraudulently.

Tickets are sold subject to "The management’s" right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.

If this ticket is re-sold or transferred for profit or commercial gain by anyone other than "The management", Ventix Online, or one of their authorized sub-agents, it may be voided and the holder may be refused entry to, or ejected from the venue.

The venue may operate a No Smoking policy.

The unauthorized use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited (please check with the venue).

The Promoter, venue Management and Ventix Online accept no responsibility for any personal property.

The Ticket holder has a right to access or seat to a value corresponding to that stated on the ticket and the Management reserve the right to provide alternative access or seats to those specified on the ticket.

Ticket holders consent to filming and sound recording as members of the audience.

If a performance is rescheduled, "The management" will offer ticket holders, tickets to the rescheduled performance, equivalent to the face value of the purchased tickets.

All of these terms and conditions are governed by English Law.

The ticket holder must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event.

Breach of any of these conditions or any unacceptable behavior likely to cause damage, nuisance or injury shall enable the venue or event management to eject you from the venue.

Tickets may be restricted to a maximum number per person. We reserve the right to cancel tickets purchased in excess of this number.

Violation of the Terms

You understand and agree that in Ventix Online's sole discretion, and without prior notice, Ventix Online may terminate your access to the Site, cancel your ticket order or exercise any other remedy available and remove any unauthorized User Content, if Ventix Online believes that the user content you provided has violated or is inconsistent with these terms of use, violated the rights of Ventix Online, another User or the law. You agree that monetary damages may not provide a sufficient remedy to Ventix Online for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations.
Ventix Online may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release, to address an unlawful or harmful activity. Ventix Online is not required to provide any refund to you if you are terminated as a user because you have violated these Terms of Use.

Limitation on Liability

Except in jurisdictions where such provisions are restricted, in no event will Ventix Online be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Ventix Online has been advised of the possibility of such damages.